DiDiCar User Terms and Conditions

Effective Date: [1^st October 2026]

These User Terms & Conditions (“Terms”) govern your registration for, access to and use of the DiDiCar website, mobile application and related services (collectively, the “Platform”) operated by DIDICAR HUB SDN. BHD. (Registration No. 202501041564 (1642973-H)) (“DiDiCar”, “we”, “our” or “us”).

Please read these Terms carefully before creating an Account or using the Platform. By selecting “I Agree”, “Accept & Continue” or any equivalent electronic acceptance function and completing registration, you confirm that you have read, understood and agreed to these Terms and the applicable policies referred to in them.

1. Definitions

Unless the context requires otherwise, the following terms have the meanings set out below:

·         “Account” means a registered user account created on the DiDiCar Platform.

·         “AI Services” means artificial intelligence features made available by DiDiCar, including AI Car Doctor, AI Quotation, Smart Maintenance Reminder, Driving Behaviour Analysis, Driving Score, Emergency SOS, Guardian Location Sharing, Educational AI and future AI-powered services.

·         “Customer” or “User” means an individual who registers for or uses the Platform.

·         “DiDiCar”, “we”, “our” or “us” means DIDICAR HUB SDN. BHD.

·         “Payment Partner” means any payment gateway, financial institution or payment service provider integrated with the Platform.

·         “Financing Provider” means an independent financing or credit provider integrated with or introduced through the Platform.

·         “RNPL” means Repair Now Pay Later or any substantially similar vehicle repair financing programme made available through the Platform.

·         “INPL” means Insure Now Pay Later or any substantially similar insurance premium financing programme made available through the Platform.

·         “Services” means services and features made available through the Platform from time to time.

·         “Workshop” means an independent automotive workshop registered or participating on the Platform.

2. Acceptance of Terms

By registering an Account, accessing or using the Platform, you agree to comply with these Terms and the policies applicable to the Services you use.

These Terms may be supplemented by specific policies, programme terms and product terms, including:

·         Privacy Policy;

·         Payment Policy;

·         Refund & Dispute Resolution Policy;

·         AI Services Disclaimer;

·         Rewards & Promotions Terms;

·         INPL Terms & Conditions, where applicable;

·         RNPL Terms & Conditions, where applicable; and

·         other specific terms published by DiDiCar from time to time.

If you do not agree you must not register for or use the Platform.

3. Electronic Acceptance

By selecting “I Agree”, “Accept & Continue”, “Submit Application” or any equivalent electronic acceptance function provided on the Platform, you provide your electronic acceptance of these Terms.

Your electronic acceptance is intended to constitute your agreement to these Terms and the applicable policies incorporated into them, subject to applicable law.

DiDiCar may record and retain evidence of your acceptance, including the date and time of acceptance, Account or application details, the version of the Terms accepted, transaction or reference numbers and relevant technical or system records.

4. Eligibility

To register for and use the Platform, you must:

·         be at least 18 years old, unless otherwise expressly permitted by DiDiCar and applicable law;

·         provide accurate, complete and current registration information; and

·         comply with all applicable Malaysian laws and regulations.

False or misleading information may result in rejection, restriction, suspension or termination of your Account.

5. User Accounts

You are responsible for:

·         keeping your login credentials confidential and secure;

·         all activities conducted through your Account, subject to applicable law;

·         keeping your Account and personal information accurate and up to date; and

·         promptly notifying DiDiCar if you suspect unauthorised access, misuse or compromise of your Account.

Account security DiDiCar is not responsible for loss arising from your failure to take reasonable steps to protect your Account credentials.

6. Scope of DiDiCar Services

DiDiCar is a digital automotive platform intended to connect vehicle owners and Users with independent automotive Workshops and other service providers.

Services available through the Platform may include:

·         Workshop search and discovery;

·         Obtain Car Services Quotation;

·         service and maintenance reminders;

·         loyalty rewards and points;

·         referral programmes;

·         promotional vouchers and offers;

·         RNPL and other financing referrals or facilitation;

·         INPL and insurance referrals or facilitation;

·         news, automotive information and educational content; and

·         other services or features introduced from time to time.

Changes to Services DiDiCar may add, modify, suspend or discontinue features or Services where reasonably necessary, subject to applicable law and any specific terms governing an affected Service.

7. DiDiCar's Role and Independent Workshops

DiDiCar operates the Platform as a technology and facilitation platform. Unless expressly stated otherwise, DiDiCar is not a vehicle repair workshop, does not itself perform vehicle repairs and does not employ or control participating Workshops.

Each Workshop operates as an independent business and is solely responsible for its services, including:

·         vehicle inspection and diagnosis;

·         quotations and pricing;

·         workmanship and repair quality;

·         parts supplied or installed;

·         warranties and after-sales service;

·         compliance with applicable laws and requirements; and

·         the conduct of its employees, contractors and representatives.

Direct relationship Any repair, maintenance or other automotive service agreement is entered into between the User and the relevant Workshop. DiDiCar's involvement is generally limited to facilitating access to the Platform and related platform functions.

8. Platform Availability

DiDiCar aims to make the Platform reasonably available but does not guarantee uninterrupted, continuous or error-free access.

The Platform may be unavailable or restricted due to:

·         maintenance or upgrades;

·         server, hosting or technical issues;

·         internet or telecommunications disruptions;

·         cybersecurity incidents;

·         third-party service failures; or

·         force majeure events.

Restoration DiDiCar will use reasonable efforts to restore affected Services as soon as reasonably practicable.

9. AI Services

DiDiCar may provide AI-powered features to assist Users with automotive information, convenience, safety-related functions and other Platform activities.

AI Services may include:

·         AI Car Advisor;

·         AI Quotation;

·         Smart Maintenance Reminder;

·         Driving Behaviour Analysis;

·         Driving Score;

·         Emergency SOS;

·         Guardian Location Sharing;

·         Educational AI; and

·         future AI services.

Nature of AI Services AI Services are provided as automated assistance and are not a substitute for professional mechanical, engineering, financial, insurance, legal, medical or emergency advice.

10. AI Services Disclaimer

AI-generated information may be based on information supplied by the User, information available through the Platform and automated analysis. AI outputs may contain errors, omissions, inaccuracies or outdated information and may not be suitable for every situation.

Users should:

·         independently verify important information;

·         consult a qualified mechanic before undertaking repairs or safety-critical work;

·         seek appropriate professional advice where necessary; and

·         contact relevant emergency services where an emergency requires immediate assistance.

Reliance Users should not rely solely on AI-generated information when making safety-critical, repair, financial, insurance or other material decisions.

Emergency and Safety-Critical Information

AI Services, including Emergency SOS and any AI-generated safety-related information, are not emergency response services and must not be relied upon as a substitute for contacting the appropriate emergency authorities or obtaining professional assistance.

Where an emergency involves an immediate risk to life, personal safety, health or property, Users must contact the appropriate emergency authority or service directly. DiDiCar does not guarantee the accuracy, completeness, availability, transmission, receipt or response to any emergency alert, location information, AI-generated information or safety-related notification.

11. Emergency SOS Service

11.1 Nature of Emergency SOS

Emergency SOS is a technology-enabled safety assistance feature made available through the DiDiCar Platform. Depending on the version of the Service and the User’s device, Emergency SOS may allow the User to initiate an emergency alert, transmit certain available information, share location information with designated persons, or facilitate communication with relevant third-party emergency or assistance services.

Emergency SOS is provided as a facilitation and communication feature only. It is not an emergency response service, rescue service, ambulance service, police service, fire and rescue service, medical service, security service or roadside recovery service.

11.2 No Guarantee of Emergency Response

The User acknowledges and agrees that DiDiCar does not guarantee that:

·         an Emergency SOS alert will be successfully activated or transmitted;

·         the User’s location will be accurately identified or continuously updated;

·         an emergency contact will receive, read or respond to an alert;

·         any third-party emergency service, authority, rescue organisation or service provider will receive or respond to an alert;

·         emergency assistance, rescue, medical treatment, transportation or other assistance will be provided;

·         assistance will arrive within any particular period; or

·         the Emergency SOS feature will operate without interruption, delay, error or failure.

11.3 Emergency Services Must Be Contacted Directly

Emergency SOS is not a substitute for contacting the appropriate emergency authorities directly.

Where an emergency presents an immediate risk to life, personal safety, health or property, the User must contact the appropriate emergency service or authority directly, including the relevant Malaysian emergency number or other appropriate emergency channel.

The User must not rely solely on Emergency SOS where immediate assistance is required.

11.4 User Responsibility

The User is responsible for using Emergency SOS appropriately and must:

·         activate the feature only where reasonably necessary;

·         ensure that the User’s device has sufficient battery power and is functioning properly;

·         enable and maintain the required location, notification, communication and other device permissions;

·         maintain a functioning mobile network, internet connection or other required connectivity;

·         keep emergency contact information accurate and up to date;

·         ensure that designated emergency contacts have agreed, where appropriate, to receive such communications;

·         provide accurate information when activating or configuring Emergency SOS; and

·         take reasonable steps to contact emergency authorities directly where the circumstances require immediate assistance.

11.5 Device, Network and Location Limitations

Emergency SOS may depend on the User’s device, operating system, GPS or other location technology, mobile network, internet connection, telecommunications provider, cloud infrastructure, third-party software, mapping services and other systems outside DiDiCar’s control.

Accordingly, Emergency SOS may fail, be delayed, provide inaccurate or incomplete location information, or become unavailable due to circumstances including:

·         insufficient GPS or location signal;

·         poor or unavailable mobile coverage;

·         internet or telecommunications interruption;

·         device malfunction or damage;

·         insufficient battery power;

·         incorrect device settings;

·         disabled permissions;

·         inaccurate information supplied by the User;

·         software or operating system limitations;

·         third-party service failure;

·         server or cloud service interruption;

·         cybersecurity incidents;

·         geographical or environmental conditions; or

·         circumstances beyond DiDiCar’s reasonable control.

11.6 Emergency Contacts

Where Emergency SOS allows a User to designate emergency contacts, the User authorises DiDiCar, subject to applicable law and the applicable feature configuration, to communicate relevant emergency information to those designated contacts.

The User is responsible for ensuring that the emergency contact details provided are accurate and current.

DiDiCar does not guarantee that an emergency contact will be reachable, available, located in a suitable position to assist, or capable of providing assistance.

11.7 Third-Party Emergency or Assistance Services

Where Emergency SOS connects, communicates or interfaces with any third-party emergency, roadside assistance, telecommunications, mapping, messaging or other service provider, such third party operates independently from DiDiCar.

DiDiCar does not control and is not responsible for the availability, response time, conduct, decisions, instructions, performance or failure of any such third party.

Any services provided by such third party may be subject to the third party’s own terms, policies and limitations.

11.8 False, Accidental or Improper Activation

The User must not intentionally misuse, test, trigger or activate Emergency SOS in a manner that is false, misleading, abusive, fraudulent or reasonably likely to cause unnecessary emergency response, communication or resource deployment.

Where an Emergency SOS alert is activated accidentally, the User should cancel or deactivate the alert where the feature permits and, where appropriate, inform the relevant emergency contact or third-party service that the activation was accidental.

DiDiCar may suspend, restrict or terminate access to Emergency SOS or the User’s Account where there is evidence of repeated, fraudulent, abusive or improper use, subject to applicable law.

11.9 User’s Own Safety Decisions

The User remains responsible for assessing the circumstances of an emergency and taking appropriate action to protect their own safety and the safety of others.

Emergency SOS information or alerts should not be treated as confirmation that assistance has been dispatched or that an emergency has been successfully reported.

The User should not delay contacting emergency authorities or taking reasonable safety measures while waiting for an Emergency SOS alert to be transmitted, acknowledged or acted upon.

11.10 Limitation of Liability – Emergency SOS

To the fullest extent permitted by applicable Malaysian law, DiDiCar shall not be liable for any loss, injury, death, damage, delay, expense, claim or liability arising directly or indirectly from:

·         the activation, attempted activation or failure to activate Emergency SOS;

·         failure, delay or interruption in transmitting an Emergency SOS alert;

·         inaccurate, incomplete, outdated or unavailable location information;

·         failure of GPS, mobile networks, telecommunications, internet services or other communication systems;

·         failure of an emergency contact to receive, read or respond to an alert;

·         failure, delay or conduct of any emergency authority, rescue organisation, roadside assistance provider, insurer, telecommunications provider or other third party;

·         any inability to obtain emergency assistance;

·         reliance by the User or another person on an Emergency SOS alert, location or other information;

·         accidental, false, unauthorised or improper activation of Emergency SOS; or

·         any circumstance beyond DiDiCar’s reasonable control.

Nothing in this Clause excludes, restricts or limits any liability, right or remedy that cannot lawfully be excluded, restricted or limited under applicable Malaysian law.

11. Workshop Services

Participating Workshops are responsible for:

·         providing accurate business and service information;

·         preparing quotations and explaining repair requirements;

·         performing repair and maintenance services;

·         complying with applicable Malaysian laws and requirements;

·         providing applicable warranties; and

·         handling after-sales matters relating to their services.

No daily operational control DiDiCar does not supervise or control the day-to-day operations of Workshops.

13. Quotations and Additional Work

Repair quotations displayed or provided through the Platform are prepared by the relevant Workshop. A quotation may change if additional faults, hidden damage, additional parts or additional work are identified, or if the User requests additional services.

Where reasonably practicable, the Workshop should obtain the User's approval before carrying out additional chargeable work. Where immediate action is reasonably necessary for safety or to prevent further damage, the Workshop should communicate with the User as soon as reasonably practicable.

Users should review quotations carefully before approving work.

14. Pricing and Fees

Prices displayed through the Platform are provided by participating Workshops unless otherwise stated.

DiDiCar may charge Platform fees, service fees, promotional fees or other applicable charges where disclosed and applicable.

Applicable charges will be disclosed before payment is completed whenever reasonably practicable.

15. Payments

Payments may be made using payment methods approved or supported by DiDiCar, including:

·         credit cards;

·         debit cards;

·         FPX;

·         e-wallets;

·         online banking; and

·         other payment methods introduced from time to time.

Payment processing. Payments may be processed by authorised Payment Partners. DiDiCar does not store complete payment card information unless required by law or securely managed through appropriate payment partners.

Service disputes. Payment does not by itself constitute confirmation that an underlying Workshop service has been properly performed. Service-related disputes remain subject to the applicable dispute and refund procedures.

Invoice Submission. Where applicable, Users may be requested to upload a copy of the Workshop's invoice or receipt after completing a transaction through the DiDiCar Platform. Users are responsible for ensuring that any uploaded invoice or receipt is accurate and relates to the relevant transaction. Submission of an invoice or receipt may be required to qualify for certain Loyalty Points, rewards, promotions or other benefits offered through the Platform.

16. DiDiCar as Collection Agent

Where a payment is made through the Platform, DiDiCar may act as a collection agent on behalf of a participating Workshop, where applicable.

Subject to applicable law and the relevant transaction arrangement, payment made by a User to DiDiCar for a Workshop transaction may be treated as payment made to the Workshop.

DiDiCar may deduct or retain agreed Platform fees, commissions, taxes, refunds, chargebacks or other authorised amounts before remitting the applicable balance to the Workshop.

DiDiCar may temporarily withhold or delay settlement where reasonably necessary for:

·         fraud or security investigations;

·         payment verification;

·         chargeback reviews;

·         complaint or dispute investigations;

·         refund processing; or

·         compliance with legal or regulatory obligations.

17. Financing and Insurance Services

DiDiCar may introduce or facilitate access to financing, insurance and related services provided by independent third-party providers.

Users acknowledge that:

·         financing applications are subject to the independent assessment, approval and terms of the relevant Financing Provider;

·         insurance products and services are provided by the relevant insurer, takaful operator, insurance agent, broker or other authorised intermediary, as applicable;

·         DiDiCar is not a bank, lender, financing provider, insurer or takaful operator unless expressly stated otherwise;

·         DiDiCar does not guarantee approval of any financing or insurance application; and

·         the terms governing a financing or insurance product are set out in the separate agreement, policy or product terms applicable to that product.

INPL and RNPL Where DiDiCar facilitates an INPL or RNPL application, the User must accept the applicable INPL or RNPL Terms & Conditions and provide any required electronic consent or authorisation before the relevant financing transaction is processed.

Separate product terms The specific INPL or RNPL terms govern the relevant application, including financing amount, disbursement arrangements, payment flow, cancellation, refund and other product-specific matters.

18. Loyalty Points Programme

DiDiCar may operate a Loyalty Points Programme to reward Users for eligible activities.

Eligible activities may include:

·         completing eligible vehicle service transactions, and upload the invoice into system;

·         participating in promotional campaigns;

·         referring new Users;

·         submitting genuine reviews; and

·         other activities designated by DiDiCar.

Invoice Upload and Verification

Where a User makes payment for an eligible vehicle service transaction through the DiDiCar Platform, the User may be required or encouraged to upload a valid invoice or receipt issued by the participating Workshop in order to qualify for Loyalty Points. The invoice or receipt should clearly identify, where applicable, the Workshop, vehicle, services performed, transaction amount and transaction date.

DiDiCar may review and verify the uploaded invoice or receipt before awarding Loyalty Points. DiDiCar reserves the right to reject or withhold Loyalty Points where the invoice or receipt is incomplete, invalid, duplicated, altered, inconsistent with the transaction records, or otherwise does not satisfy the applicable Loyalty Points Programme requirements.

Points Awarding

Loyalty Points will only be credited after the applicable transaction and, where required, invoice or receipt have been successfully verified. The number of points awarded, eligibility requirements and any applicable limits shall be determined in accordance with the relevant Loyalty Points Programme terms.

Nature of points Loyalty points have no cash value, are not money or deposits, are non-transferable unless expressly permitted, cannot be exchanged for cash and may expire according to the applicable programme terms.

Programme changes DiDiCar may modify, suspend or discontinue the Loyalty Points Programme where reasonably necessary, subject to applicable law and any specific terms governing points already earned.

19. Vouchers and Promotional Offers

DiDiCar may issue promotional vouchers, discount coupons, cashback offers or other promotional benefits. Specific campaigns may have additional terms.

Unless otherwise stated:

·         vouchers cannot be exchanged for cash;

·         vouchers cannot be transferred to another Account;

·         expired vouchers will not normally be reinstated; and

·         only the number of vouchers permitted under the applicable promotion may be used for an eligible transaction.

Changes DiDiCar may modify, suspend or cancel a promotional campaign where reasonably necessary, subject to the applicable campaign terms and law.

20. Referral Programme

Users may participate in the DiDiCar Referral Programme where available. Referral rewards are subject to the conditions of the applicable programme.

DiDiCar may reject, cancel or reverse referral rewards where, based on information reasonably available to DiDiCar:

·         duplicate Accounts are detected;

·         self-referrals are identified;

·         fraudulent activity occurs;

·         false or fake registrations are made; or

·         the programme is abused or manipulated.

Eligibility determination DiDiCar may determine whether the applicable referral conditions have been satisfied based on the information reasonably available to it.

21. Reviews and Ratings

Users may submit ratings and reviews based on their genuine experience with a participating Workshop.

Reviews must:

·         be truthful and based on genuine experience;

·         be respectful and relevant;

·         not contain false or misleading information; and

·         not contain unlawful, abusive or defamatory content.

Prohibited conduct Users must not submit fake reviews, review their own business, receive improper payment in exchange for reviews or otherwise manipulate ratings.

Moderation DiDiCar may edit, hide, restrict or remove content that violates these Terms or applicable Platform policies.

22. User Generated Content

Users may upload photographs, comments, vehicle information, documents, reviews and other content through the App.

You retain ownership of content you submit, subject to the rights granted below. By uploading content, you grant DiDiCar a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, store and process that content as reasonably necessary to operate, improve, maintain and promote the Platform and related Services.

You are responsible for ensuring that you own the content or have all permissions necessary to upload and share it, including any required permission relating to another person's personal data, image or other protected information.

23. User Conduct

You must not:

·         provide false or misleading information;

·         impersonate another person or entity;

·         use another person's Account without authorisation;

·         upload viruses, malware or other malicious code;

·         interfere with Platform security or operation;

·         attempt unauthorised access to any system or Account;

·         upload unlawful or infringing content;

·         harass, threaten or abuse other Users or Workshops;

·         engage in fraudulent or deceptive activities; or

·         use the Platform for illegal or unauthorised purposes.

Responsible use You must use the Platform responsibly and in accordance with applicable Malaysian law.

24. Platform Bypass

DiDiCar invests resources in introducing Users to participating Workshops and facilitating transactions.

Where a User is introduced to a Workshop through the Platform in connection with a particular transaction, Users must not intentionally use information, contact details or introductions obtained through DiDiCar to circumvent the Platform for the purpose of avoiding applicable DiDiCar fees, charges, programme conditions or transaction procedures.

Repeated or material attempts to bypass the Platform may result in appropriate action, including:

·         suspension or forfeiture of rewards;

·         Account suspension or restriction;

·         termination of the Account; or

·         other action permitted under these Terms and applicable law.

25. Fraud Prevention and Verification

To protect Users, Workshops and the Platform, DiDiCar may investigate suspicious or potentially fraudulent activity, including:

·         identity fraud;

·         payment fraud;

·         fake Workshops or Accounts;

·         review manipulation;

·         voucher abuse;

·         referral abuse;

·         loyalty point manipulation; and

·         use of stolen or unauthorised payment methods.

DiDiCar may investigate and take appropriate action where it identifies suspected fraudulent, duplicated, altered or fabricated invoices, receipts or other transaction documents submitted for the purpose of obtaining Loyalty Points, rewards, vouchers or other promotional benefits.

Where appropriate, DiDiCar may reject or reverse Loyalty Points or other benefits obtained through such activity and may suspend or terminate the relevant Account in accordance with these Terms.

Verification. DiDiCar may suspend or restrict an Account while an investigation is conducted and may request reasonable information or verification from the User.

26. Intellectual Property

Unless otherwise stated, intellectual property relating to the Platform belongs to DiDiCar or its licensors. This includes:

·         the DiDiCar name and logo;

·         trademarks and branding;

·         software and source code;

·         website and application design;

·         graphics, text and content;

·         AI technologies and models, where applicable; and

·         databases and other Platform materials.

Restrictions You must not copy, reproduce, modify, distribute, reverse engineer, sell, commercially exploit or otherwise use any protected part of the Platform without DiDiCar's prior written consent, except to the extent expressly permitted by law.

27. Privacy and Personal Data

DiDiCar collects, uses, stores and otherwise processes personal data in accordance with the DiDiCar Privacy Policy and applicable Malaysian data protection laws, including the Personal Data Protection Act 2010, as applicable.

Users should read the Privacy Policy carefully to understand how personal data may be collected, used, disclosed, stored and retained.

Where separate consent is required for a particular purpose or Service, DiDiCar may obtain that consent through the Platform or another appropriate method.

28. Cookies, Analytics and Location Services

The Platform may use cookies, analytics tools, device identifiers, location services and similar technologies to improve performance, security and User experience.

Depending on the device and settings, Users may be able to manage certain preferences through device, application or browser controls. Disabling certain technologies may affect the availability or functionality of some Platform features.

Location-enabled features may require the User to provide or permit access to location information through the relevant device settings.

29. Account Deletion

Users may request deletion of their DiDiCar Account through available Platform functions or by contacting Customer Support. DiDiCar may verify the request before processing it.

Following verification:

·         the Account may be deactivated or deleted;

·         personal data will be deleted where legally permitted and subject to applicable retention obligations;

·         records may be retained where required for legal, regulatory, security, accounting, dispute or other legitimate purposes; and

·         unused loyalty points, vouchers or referral rewards may be forfeited.

Outstanding obligations Account deletion does not release the User from outstanding payment, financing, refund, dispute, liability or other obligations arising before deletion.

Irreversibility Account deletion is generally irreversible once completed.

30. Complaints and Dispute Resolution

If you are dissatisfied with a Service or transaction facilitated through the Platform, you should contact DiDiCar Customer Support as soon as reasonably practicable.

Where appropriate, complaints should include:

·         transaction details;

·         photographs;

·         invoices;

·         quotations; and

·         other relevant supporting documents.

Facilitation DiDiCar may facilitate communication between Users and Workshops or other relevant parties to assist with resolving a complaint. DiDiCar may request additional information reasonably necessary to assess the matter.

31. Refunds

Refund eligibility and procedures are governed by the applicable Refund & Dispute Resolution Policy and any specific terms applicable to the relevant transaction.

A refund request may be considered in circumstances including:

·         duplicate payment;

·         payment error;

·         services not provided;

·         decision and/or outcome of a dispute; or

·         another circumstance permitted under the applicable policy or approved by DiDiCar.

Completed services Completion of a service does not by itself prevent a User from submitting a legitimate dispute or refund request where permitted under the applicable policy, warranty, agreement or law.

Processing Approved refunds will normally be returned through the original payment method where reasonably practicable, subject to the applicable payment provider's procedures.

32. Suspension and Termination

DiDiCar may suspend, restrict or terminate an Account where it reasonably believes that the User has:

·         breached these Terms or applicable Platform policies;

·         committed fraud or deception;

·         abused promotions or rewards;

·         manipulated reviews or Platform activity;

·         provided false or misleading information;

·         engaged in illegal activity;

·         compromised Platform security; or

·         repeatedly or materially violated Platform requirements.

Notice Where reasonably practicable and appropriate, DiDiCar may provide notice before taking action. Immediate action may be taken where reasonably necessary to protect Users, Workshops, the Platform or comply with legal or regulatory requirements.

Survival Termination does not affect rights, obligations or liabilities accrued before termination or provisions which by their nature are intended to survive.

33. Limitation of Liability

To the fullest extent permitted by applicable Malaysian law, the Platform is provided on an “as is” and “as available” basis. DiDiCar does not guarantee that the Platform will always be uninterrupted, secure, accurate or error-free.

To the fullest extent permitted by law, DiDiCar shall not be liable for indirect, incidental, consequential, special, exemplary or punitive loss or damage arising from or relating to matters including:

·         services performed by participating Workshops;

·         inaccurate quotations or pricing provided by Workshops;

·         repair delays or workmanship issues;

·         vehicle defects or damage attributable to Workshop services;

·         failure or performance of third-party services;

·         financing approval or financing decisions;

·         insurance claims, coverage or policy decisions;

·         AI-generated information or recommendations;

·         internet or telecommunications interruptions;

·         Platform downtime; or

·         data loss caused by circumstances beyond DiDiCar's reasonable control.

Mandatory rights Nothing in these Terms excludes, restricts or limits any liability, right or remedy that cannot lawfully be excluded, restricted or limited under applicable Malaysian law.

34. Indemnity

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless DiDiCar, its directors, officers, employees, affiliates, business partners and service providers against claims, losses, damages, liabilities, costs and reasonable legal expenses arising directly from:

·         your material breach of these Terms;

·         your fraudulent, unlawful or unauthorised use of the Platform;

·         your violation of applicable law;

·         your infringement of another person's rights; or

·         content or information uploaded by you that infringes another person's rights or applicable law.

Survival This obligation continues after termination to the extent relating to matters arising before termination.

35. Third-Party Services

The Platform may contain links to or integrate with third-party products and services, including:

·         payment gateways and payment services;

·         financing providers;

·         insurance providers and intermediaries;

·         mapping and location services;

·         messaging services;

·         AI technology providers;

·         government or public-service systems; and

·         other business partners.

Third-party terms DiDiCar does not own or control third-party services and is not responsible for their independent content, availability, policies or performance. Your use of third-party services may be subject to their own terms and privacy policies.

36. Electronic Communications

By registering an Account or using the Platform, you agree that DiDiCar may communicate with you electronically in relation to the Platform and your transactions.

Electronic communications may include:

·         account and security notifications;

·         OTP verification codes;

·         booking and transaction confirmations;

·         payment notifications;

·         Workshop and service updates;

·         policy and terms notices;

·         system announcements; and

·         promotional or marketing communications where you have provided the applicable consent or where otherwise permitted by law.

Marketing communications Where available, you may opt out of marketing communications through the unsubscribe function or communication preference settings. Transactional, security and essential service communications may continue where necessary.

37. Force Majeure

DiDiCar shall not be liable for delay or failure in performing its obligations to the extent caused by events beyond its reasonable control, including:

·         natural disasters;

·         floods;

·         fires;

·         pandemics;

·         cyber-attacks or major cybersecurity incidents;

·         telecommunications failures;

·         power outages;

·         government actions;

·         strikes;

·         war or civil unrest; and

·         major internet disruptions.

Reasonable efforts DiDiCar will use reasonable efforts to restore affected Services as soon as reasonably practicable.

38. Suspension of Services

DiDiCar may temporarily suspend part or all of the Platform where reasonably necessary for:

·         scheduled or emergency maintenance;

·         system upgrades;

·         security investigations;

·         fraud prevention;

·         compliance with legal or regulatory obligations; or

·         protection of Users, Workshops or the Platform.

Notice Where reasonably practicable, DiDiCar will provide advance notice of planned maintenance.

39. Changes to the Platform

DiDiCar may develop and improve the Platform from time to time. This may include:

·         adding or removing features;

·         introducing new AI Services;

·         modifying pricing or fee structures;

·         updating rewards and promotional programmes;

·         adding or changing payment methods; and

·         appointing or changing financing, insurance or other business partners.

Operational changes Changes may be made without advance notice where reasonably necessary for security, legal compliance, technical reasons or other operational requirements, subject to applicable law and any specific terms governing an affected Service.

40. Changes to These Terms

DiDiCar may amend these Terms from time to time to reflect changes to the Platform, Services, business operations, technology, applicable requirements or other relevant circumstances.

For material changes that materially affect Users' rights or obligations, DiDiCar will provide reasonable notice through the Platform, email, push notification or another appropriate communication channel where reasonably practicable.

The revised Terms will state their effective date. Continued use of the Platform after the effective date may constitute acceptance of the revised Terms to the extent permitted by applicable law.

41. Severability

If any provision of these Terms is determined by a court or competent authority to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.

Any invalid, illegal or unenforceable provision shall, where legally permissible, be interpreted or modified to achieve its intended commercial purpose while complying with applicable law.

42. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the courts of Malaysia, unless otherwise required by applicable law.

Nothing in this clause limits any statutory rights or remedies available to consumers under applicable Malaysian law.

43. Contact Information

For enquiries regarding these Terms or the DiDiCar Platform, please contact:

DIDICAR HUB SDN. BHD.

Registration No.: 202501041564 (1642973-H)

Business Address: 3A-29, IOI Business Park, Bandar Puchong Jaya, 47100 Puchong, Selangor, Malaysia

Phone: +603-8082 1059

Mobile: +6012-588 0138

Email: info@didicar.com.my

Website: www.didicar.com.my

44. Entire Agreement and Order of Precedence

These Terms, together with the policies and specific product or programme terms published or made available by DiDiCar, constitute the agreement between you and DiDiCar concerning your use of the Platform, except to the extent a separate written agreement expressly applies.

The following documents may form part of the agreement where applicable:

·         Privacy Policy;

·         Payment Policy;

·         Refund & Dispute Resolution Policy;

·         AI Services Disclaimer;

·         Rewards & Promotions Terms;

·         INPL Terms & Conditions;

·         RNPL Terms & Conditions; and

·         Delete Account & Data Deletion Policy.

Specific terms prevail If there is any inconsistency between these general Terms and the terms of a specific product, service or programme, the specific terms shall prevail solely in respect of that product, service or programme, to the extent permitted by law.